Shipping Policy
Payment Method
You may select products according to your preferences and place orders using cash on delivery (COD) or other available payment methods. For return-related inquiries, please refer to our Return & Refund Policy.
If you have any questions after receiving your lighting products, please contact our 24/7 online customer service team immediately.
Logistics Terms
- Shipping Costs: Free shipping on all eligible orders.
- Order Processing Time: We process orders in the sequence they are received. Orders are typically dispatched within 3 working days. We offer shipping services on Saturdays, Sundays, and public holidays.
- Estimated Delivery Time: After your order is dispatched, delivery usually takes 7–10 working days, depending on your location.
- Delivery and Signing Instructions:
- Please provide a valid shipping address and contact phone number where you (or an authorized person) can sign for the delivery.
- When receiving your order, please inspect the packaging immediately before signing. Check if the outer packaging is intact, especially for fragile lighting products (e.g., glass lampshades, crystal chandeliers). Verify that the number of items matches your order details and that all documents are included. Do not sign for the delivery if the packaging is damaged, torn, or tampered with—you have the right to refuse acceptance in such cases.
- If you are unable to sign in person, please authorize a trusted individual to receive the delivery and follow the inspection guidelines above. Our logistics partners are only responsible for delivering the package to the designated address; they cannot guarantee delivery to a specific individual.
Important Note: For security and logistical reasons, orders cannot be modified after confirmation. Please ensure that your shipping address and contact information are accurate before placing your order. We apologize for any inconvenience this may cause.
Undeliverable Orders
Orders that cannot be delivered due to insufficient or incorrect information will be held by the logistics provider for 5 days. The Company will notify you via email to request updated delivery details. If no response is received within 5 days, the order will be returned to our warehouse, and a refund will be processed. We appreciate your understanding.
Return & Refund
- You may request a full refund if you receive defective lighting products (e.g., malfunctioning wiring, broken components, or damaged fixtures).
- Return and refund methods are subject to the specific terms listed on the product sales page and during the ordering process.
- Returned items must be in their original condition, with all accessories, gifts, packaging, and accompanying documents intact. If a physical invoice was issued, it must be returned with the product. You may be required to sign relevant documents (e.g., credit notes) as per legal requirements. The Company reserves the right to refuse return or refund requests that do not meet these conditions.
- You acknowledge and agree that the Company may process necessary documents (e.g., invoices, credit notes) on your behalf to facilitate returns, exchanges, or refunds—including cases where the Company is unable to accept your order or the contract is canceled for any reason.
Distribution FAQ
Q1: Can I specify a delivery time when placing an order?
A1: Delivery timeframes vary depending on the logistics provider assigned to your order, as indicated in your order’s shipping information.
Q2: How do I file a complaint about the courier service?
A2: Please contact the local customer service hotline of the logistics provider listed in your order’s shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery is completed within 7 working days from the date of order dispatch (excluding Sundays).
Q4: What should I note when inspecting my delivery?
A4: Always check that the outer packaging is intact. You have the right to refuse delivery if the package is damaged—especially for fragile lighting products.
Q5: Do I need to provide identification when receiving my order?
A5: No. The courier is only responsible for delivering the package to the designated address. Any individual at the address (e.g., a receptionist) may sign for the delivery. We cannot guarantee that the package will be handed directly to the original purchaser.
Q6: What if my order was signed for by someone else without my authorization?
A6: Please contact the logistics provider listed in your order’s shipping information and reach out to their local customer service team for assistance.
Q7: How can I track my order shipped by a partner vendor?
A7: Use the tracking information provided by the logistics company listed in your order’s shipping details to monitor delivery status.
If you have any questions about shipping terms or delivery, please contact our 24/7 online customer service team at service@mail.quickveer.com.